Frequently Asked Questions
Everything you need to know about your Riddle beauty journey.
Are Riddle products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Do you offer international shipping?
Yes, Riddle ships to over 50 countries worldwide. Shipping rates and duties are calculated at checkout based on your delivery address.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products safe for sensitive skin?
Our formulas are designed with clean ingredients to be gentle on the skin. However, we always recommend performing a patch test before full application.